Welcome to Women Clothing Sale’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].

About Our Products

1. What types of clothing does Women Clothing Sale specialize in?
We specialize in comfortable yet stylish women’s apparel including activewear, loungewear, swimwear, pajamas, and everyday essentials. Our collections range from performance-focused activewear to ultra-cozy loungewear perfect for relaxing at home.
2. Are your activewear pieces suitable for high-intensity workouts?
Yes! Our New Activewear line is specifically designed to provide support and flexibility during workouts. The fabrics are breathable, moisture-wicking, and designed to move with your body.
3. How do I choose the right size in your clothing?
Each product page includes detailed size charts with measurements. For activewear and leggings, we recommend your usual size for a performance fit, or size up if you prefer a looser feel. Our loungewear tends to have a relaxed fit.
4. What makes your Cozy Collection different?
Our Cozy Collection features ultra-soft fabrics with a focus on comfort without sacrificing style. These pieces are perfect for lounging at home while still looking put-together, with thoughtful details like adjustable waistbands and tagless labels.

Ordering & Payment

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All payments are processed through our encrypted payment system for your security.
2. Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
3. Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you fast, but if you need to modify or cancel your order, please contact us immediately at [email protected]. We can only make changes if your order hasn’t entered the processing stage (within 1-2 business days).
4. Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re working on implementing this feature soon! Sign up for our newsletter to be notified when this option becomes available.

Shipping & Delivery

1. Where do you ship from and to?
We ship from our warehouse in San Diego, California to most countries worldwide. Some remote areas in Asia and other regions may not be serviceable – you’ll be notified during checkout if we can’t ship to your location.
2. What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
3. How long does order processing take?
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive a shipping confirmation email with tracking information once your order leaves our warehouse.
4. Will I have to pay customs fees?
International orders may be subject to customs or import duties depending on your country’s regulations. These fees are the customer’s responsibility and are not included in your order total. We recommend checking with your local customs office for estimates.

Returns & Exchanges

1. What is your return policy?
We offer returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Some sale items may be final sale – this will be noted on the product page.
2. How do I initiate a return?
Please email us at [email protected] with your order number and the items you’d like to return. We’ll provide return instructions and the appropriate address. Returns sent without authorization may not be accepted.
3. When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to the original payment method and may take additional time to appear in your account depending on your bank.
4. Do you offer exchanges?
Currently we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the item you want.

Account & Customer Service

1. How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save your shipping information, and view order history.
2. I forgot my password – how can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive a link to create a new password. If you don’t see the email, check your spam folder.
3. How can I contact customer service?
We’re here to help! Email us anytime at [email protected]. We typically respond within 24 hours during business days.
4. Do you have a physical store I can visit?
Currently we’re an online-only retailer based in San Diego, California. This allows us to keep our prices competitive while offering a wide selection of styles. We may open physical locations in the future!

Still have questions? Our customer service team is always happy to help at [email protected]. Happy shopping from all of us at Women Clothing Sale!